Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@mareasantausa.com. Please note that returns will need to be sent to the following address: 2295 W 52ND Ave, Denver, CO 80221

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@mareasantausa.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mareasantausa.com.

We want you to be completely satisfied with your Marea Santa purchase. If you are not satisfied, we are happy to facilitate a return or exchange under the following conditions.

Return Eligibility

  • Return Window: You have 30 days from the date you received your order to initiate a return or exchange.

  • Condition: All items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Items returned in unsalable condition will be rejected and sent back to the customer.

How to Initiate a Return or Exchange

  1. Contact us at hello@mareasantausa.com with your order number and the reason for the return/exchange.

  2. Once approved, you will receive a pre-paid shipping label.

  3. Package the items securely and drop them off at the designated carrier location.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 business days.

  • Return Shipping Fee: A deduction of $ will be made for the return shipping label, OR Return shipping is free.

Exchanges

  • Free Exchanges: We offer free exchanges for a different size or color of the same style shirt, subject to inventory availability.

  • Process: Exchanges are processed once the original item is received and inspected. If the requested size/color is unavailable, we will issue a full refund instead.

Exceptions

  • Sale Items: Items purchased on final sale or with a clearance discount are not eligible for returns or exchanges.